Your Privacy, Our Priority
We’re committed to protecting your personal information and ensuring a safe experience for every Flathive member.
Introduction
Data We Collect
Personal Information
- • Full name and contact details
- • Profile information and preferences
- • Payment information (for premium services)
Property Information
- • Property details when listing a room
- • Photos and descriptions of listings
- • Location data and amenities
Usage Data
- • Search preferences and saved properties
- • IP address and browser type
- • Cookies and similar tracking technologies
Communication Data
- • Messages between users
- • Customer support inquiries
- • Feedback and survey responses
Camera & Photos
Camera access
Camera permission is requested only when you choose to take a photo for your profile or listing. We never access the camera in the background or without your action.
Photo uploads
Photos you upload are used solely to create property and flatmate listings, or to set your profile image. They are stored securely and displayed only to other Flathive users.
No advertising use
Your photos are never used for advertising, profiling, or shared with third-party advertisers. They exist only to support your listing or profile on Flathive.
Deleting your photos
You can remove individual listing photos at any time from your listing editor. Deleting your account removes all associated photos and listing data from our systems.
For any questions about how your photos are stored or to request photo removal, contact us at hello@flathive.com.au.
How We Use Your Data
Service Provision
To provide and maintain our service, notify you about changes to listings, and enable communication between potential housemates.
Communication
To contact you with relevant listings, roommate matches, and platform updates.
Improvements
To analyze usage patterns and enhance our matching algorithms and user experience.
Security
To verify user identities, prevent fraud, and maintain platform safety.
Data Protection
We implement industry-standard security measures including encryption, secure servers, and regular audits to protect your information.
We will never sell your personal data to third parties. Your information is only shared with potential housemates when you initiate contact about a listing.
All payment information is processed through PCI-compliant third-party services and is never stored on our servers.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer:
We typically respond within 48 hours