Frequently Asked Questions

Flathive is a shared accommodation platform that helps people find rooms, flatmates, and rental listings across New Zealand. Whether you are looking for a room, listing a spare room, or managing a shared property, Flathive makes the process simple, transparent, and easier to trust.

Flathive is designed with user safety in mind. We use account verification, listing checks, secure in-platform communication, and reporting tools to help reduce fake or suspicious activity. We also encourage users to view the property, verify details, and avoid sending money before they are confident the listing is genuine.

Basic use of Flathive is free. Users can browse listings, search for rooms or flatmates, and create listings without hidden commission charges. Some optional premium features may be available to help improve listing visibility.

You can search by location, budget, property type, room type, and preferences. Once you find a suitable listing, you can contact the lister directly through Flathive and continue the conversation safely on the platform.

Yes. Flathive is built for shared living, so you can list a single room, multiple rooms, or an entire property. This is useful for tenants, flatmates, landlords, and property managers.

Flathive focuses on clear listings, verified user details, secure messaging, reporting tools, and transparent listing information. We encourage users to upload accurate photos, pricing, availability, and house rules so both sides can make better decisions.

No. Flathive does not charge rental commission on basic listings or normal user connections. Any optional paid feature will be clearly shown before you choose to use it.

You can contact the listing owner through Flathive’s messaging system. This helps keep your personal contact details private until you decide to share them.

Always check the listing details carefully, ask questions, view the property in person or through a video call, and avoid sending money before verifying the property and the person you are dealing with. If something looks suspicious, you can report it to Flathive.

Yes. You can update your listing details, photos, pricing, and availability at any time from your dashboard. You can also inactivate your listing to hide it from search results while keeping your data.

To permanently delete your listing and all associated data, please send an email to hello@flathive.com.au with your listing ID and we will process the deletion for you. You can find your listing ID on your listing card in the My Listings page.

Response time depends on demand, location, pricing, and listing quality. Listings with clear photos, complete details, fair pricing, and quick replies usually perform better.

Flathive supports listings across New Zealand, including Auckland, Wellington, Christchurch, Hamilton, and other cities. You can search by location to find rooms, flatmates, or shared accommodation near you.

Listing stats help you understand how your listing is performing. You can see activity such as impressions, clicks, inspection requests, conversations, and messages.

Stats may take time to update. If your listing is new, recently published, or has not received activity yet, the numbers may appear as zero until more users interact with your listing.